RPA, ML and AI have become buzz words in the world of outsourcing.  Though still in its infancy it has picked up speed and momentum to engage clients.  The struggles are just beginning.  Clients are pressing providers to implement either their own RPA tools or are asking them to partner with them in their best practices – all to reduce cost, increase productivity, quality, generating more revenue and cut the time of market.

Increasing employee engagement more so in the changing environment of large millennial workforce  is another key aspect for clients.  Large enterprises are going digital as fast as they can and while they still have some legacy systems that will take time to retire for myriad reasons, RPA is coming to help to automate at a much lower cost cutting aside the needs for a separate IT while putting these technologies in the hands of practically anyone who can handle it.  The ability of outsourced partners to participate along with their clients is the key else they risk losing a significant share of their business and eventually even losing some or all of their core business.

Many outsourced vendors have increased their suite of offering to include in their digital portfolio and are trying to be on par with the evolution of this trend if not ahead.

This is a fast paced race.  Companies across all industries are investing resources into robotic process automation. In as little as two years, RPA leaders are already ahead of the curve, while there is some consolidation in the industry that is bound to happen, the world is moving towards a fact that we will be using bots in virtually every function within their organizations. This means some routine jobs will see elimination while it can pave way for smart jobs.

The spending in this space has increased by five to ten times at large companies while considering a wide range of benefits.  Most leaders centralize their RPA professionals in departments or centers of excellence to help RPA scale across the enterprise.

Cloud-based integration and process automation are essential to the business agility that digital transformation demands. Robotic Process Automation (RPA) offers the ability to interact with systems using record and playback for repetitive tasks. Integration with core enterprises applications helps scale the digital workforce with API-first connections and human responses to robot execution issues.

This could be  a boon to many outsourced vendors who can dabble in this space and compete to win given multitude of offerings in this space wth top and niche players.  Gone will be the heady days of mindless outsourcing, with the adoption of RPA, ML and AI, it will a game changer of sorts for providers to come up with a clear strategy of addressing the needs of their clients.

The ability to adapt, innovate, partner and bring the best of breed resources to help providers will be test of time. Some countries are investing heavily and are helped by universities and technology companies, it is important to collaborate as technology and tools matures in this space. This can be the turning point for outsrouced providers and their clients if they can adapt, mature and take advantage.