Now that Outsourcing has reached a certain amount of volumes, almost all of the major companies that outsource have started thinking seriously about the need for automation of repeated processes.

Robotic Process Automation is still in its in fancy, there is a lot of work to be done here to  separate reality from hype  that the  marketing side of the IT-BPO industry  that loves to hype up any new bell or whistle, and it has done so with robotic process automation (RPA) for the past few years.

RPA involves the use of “software robots” capable of replacing humans for mundane, repetitive tasks commonly found in BPO. However, it will take some time for the real world to catch up with the marketing hype (if it ever will). Industry surveys show only a small percentage of companies have hands-on experience with RPA, and many executives still struggle with understanding the technology and its realistic capabilities.

The advent of new technologies like Big Data, Analytics, improvements in Machine Learning techniques and maturity curve of both software and hardware involved in these areas are scaling new heights and this area will see some traction for see.

Stay tuned.. more to come